FAQ

Yes. Cathedral entry is free and subject to official availability.

Yes. Official reservations are free and subject to availability through the official reservation system.

No. Notre-Dame Companion is an independent reservation-assistance and digital companion service operated by FON Group, Inc. We are not affiliated with, endorsed by, or authorized by Notre-Dame de Paris, the Diocese of Paris, or the official reservation portal. Cathedral entry is free, and official reservations are free and subject to availability. Your payment covers our assistance service and digital companion content, not cathedral entry.

We do not sell tickets. Your payment covers our reservation-assistance service and digital companion content.

You pay for reservation assistance, digital companion content, practical visit guidance, audio/history guide content, nearby and interior route content, and email support.

No. We attempt to secure a free official reservation for your selected visit window, subject to official availability.

You authorize us to use the visit information you submit to attempt to secure a free official reservation for your selected visit window.

If we cannot provide the promised reservation-assistance outcome in time, you are eligible for a 100% refund according to our Refund Policy.

Digital companion content is delivered immediately after payment.

Official reservation details are delivered when secured.

You can receive a 100% refund if you cancel at least 72 hours before your initial selected/reserved visit time, or if we cannot provide the promised reservation-assistance outcome in time.

Official reservation details may need to match the lead visitor. You are responsible for providing accurate names and checking your email.

Yes. Stripe currently handles checkout. Paddle may be used in the future as a merchant/payment processor. We do not store card details.

The public website is available in English and Simplified Chinese for now.